We understand that sometimes things can go wrong from time to time and we hope the section below might answer some of your questions. If you cannot find the answers to your questions, please feel free to contact us on 0207 437 2413 or [email protected]
I cannot access a page on your website.
Please refresh your browser and reload the Crowd for Angels website. On certain occasions, Crowd for Angels will undertake necessary maintenance work to ensure the continued operation of the website. Furthermore, we utilise a Content Delivery Network (CDN) that from time to time will block suspicious IP Addresses. If you continue to have trouble, please contact [email protected]
If you are working from home, we would recommend you take precautions and stay secure. We have written a blog on how you can secure while working from home.
My account has been hacked
If you believe someone other than yourself has unlawfully accessed your account, please contact Crowd for Angels immediately. You can email: [email protected], phone: 0207 437 2413 or use the LiveChat service located to the left-hand side of the page. The contact information can also be found on the contact page here.
The website will not allow me to invest when I have cleared funds
If you have cleared funds in your Crowd for Angels account and you are unable to invest in a desired pitch, ensure you have first checked that these funds are more than or equal to the 'Minimum investment'. In some case pitches will have a higher minimum than £25. If this is not the case please, contact our team and we will make a manual payment on your behalf.
Why am I unable to return to the page I just left?
For security reasons, certain sections will not allow you to display the previous screen. This is also to ensure transactions are not duplicated.
Crowd for Angels employs many layers of security, including delivery of content via a CDN, using Secure Socket Layer (SSL) to ensure transmission of data is encrypted, salting data stored on our servers and employing regular third-party checks on our server.
We understand security is very important to our clients and investors and take it seriously, as a company.
Remember, Crowd for Angels admins will never ask for your passwords, request a bank transfer outside of the system or ask for your private key. If you are unsure about a transaction or communication, please call our office on 0207 437 2413.
SSL stands for Secure Socket Layer, which encrypts the information you input. This data is more secure and helps assist in protecting it from unlawful access. We use 256-bit SSL encryption.
What are cookies and how are they used on your site?
Cookies contain information about you and your page preferences. Only the information that you provide or the choices you make when you visit the website are stored in a cookie. Our website can only read our own cookies.
What software language has been used to create Crowd for Angels?
Crowd for Angels uses PHP to develop its website and create future development.
What is the contract address of the ANGEL Token?